Shipping Policy

We are committed to shipping your order on time and as soon as possible. The lead time for shipping differs by product. If the product (s) are in our warehouses it normally, all things equal, will ship by the next business day.

Shipping charges are based on the delivery location, order weight and product dimensions. We offer shipping via both UPS and FedEx. Most orders for stocked products ship within one business day if orders are received by 1pm EST. Orders received either Saturday or Sunday will be considered Monday orders.

Expedited Orders

Orders placed for in-stock items with expedited shipping before 1pm EST will ship the same day of the order. Expedited includes 3 Days Select, 2^nd Day Air and Next Day Air. Expedited orders received after 1pm EST will ship the following business day. Products considered hazardous or Other Regulated Material (ORM-D) such as spray foam and caulk/sealants do not ship Expedited or by Air. The number of days from shipment to delivery does not include non-business days.

Freight Shipments

Most products above a certain weight will ship via freight carriers. Once your shipment is confirmed, you will receive a tracking number with an estimated time for delivery. You can track your shipment by going to the freight carrier website.

International Shipping

We currently do not ship our products internationally outside of the United States. If you would like to ship internationally outside of the United States we would need to ship your order to an address within the United States and then you would need to be responsible for shipping internationally. Please note that no returns are allowed once an item ships outside the United States.

Return Policy

If you need to initiate a return, please request a Return Materials Authorization number (RMA) from our staff and a shipping return label. Returns without an RMA will delay the refund process and will not be accepted.

Product Return Eligibility

Eligible Products - All returned items must be brand new, unused and in their original packaging. Most of our products have 30 days from delivery date to be eligible for a refund (see non-eligible product below). You are responsible for shipping the product back to us, unless the product is damaged or defective. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully.

You will be credited for the original amount less a 20% restocking fee for the return through the same payment method you used to pay for the order.

Non-Eligible Products - Items that are not in original condition do not qualify for returns. We are unable to return products that have been used or installed, that have missing parts, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable.

In addition, caulks and foams are also not returnable as weather related conditions and poor environments affect those items. Hazmat items are non-returnable as well.

Restocking Fee

A 20% restocking fee is applied for returns of all products eligible for a return. Additionally, you are responsible for shipping the product back to us.

Damaged Item Returns

Eligible Time Period: 5 business days from delivery date

If a damaged package is left at your door, please contact us immediately. You may be required to provide pictures of the damaged items in order to speed the process. We will swiftly ship the replacement items for your order. All damaged packaging should be kept because the carrier may choose to inspect the damaged goods and shipping box at the delivery address. We may or may not request return of the damaged goods. If we do request that the goods be returned, we will either issue a UPS/Fedex call tag or provide a prepaid return address label to be used for returning those items damaged in transit.

Defective Item Returns

Eligible Time Period: 1 month from delivery date (unless otherwise noted)

Defective items will be fully refunded. We will pay to ship the items back to us. Since all products are sold under the manufacturer warranty, it is important that you first contact the manufacturer and notify them that the part is defective. You should also request a ticket # or the name of a contact at the manufacturer.

Once you do this, you can request a Return Materials Authorization number (RMA). Depending on the original method of shipment we will either issue a UPS/Fedex call tag or send a prepaid return address label to you for return of the merchandise. You are responsible for the cost of return shipping if you do not use one of these methods. If the merchandise fails during the manufacturer's product warranty, but after one year from the purchase date, we reserve the right to refer you to the manufacturer for replacement of the failed product.

Order Cancellations

Orders cannot be cancelled or changed after they have shipped. If you wish to cancel an order that has already shipped, you will need to set up a return and send the material back with a Return Materials Authorization number (RMA). You will be responsible to ship the items back to us and also any applicable restocking fees for the order and the shipping charges associated with the return.

International Client Returns

Eligible Time Period: No returns are allowed for sales outside the United States.